Last updated: September 8, 2025

Overview

This Refund Policy applies to purchases made on goldskins.store, owned and operated by CEDAR LANE DIGITAL LTD (Company No. 17457653), registered office: International House, 100 Menzies Road, Hastings, United Kingdom, TN38 9BB. We sell digital virtual items (e.g., CS2 skins and other Steam inventory items). Once a digital item is successfully delivered to your Steam account, the purchase is generally non-refundable.

Eligibility for Refunds

Refunds may be considered only in the following limited circumstances:

  • Non-delivery caused by our system error (item was not delivered and cannot be re-delivered);
  • Duplicate payment resulting from a technical issue;
  • Unauthorized transaction proven to have occurred without your consent.

Requests that do not meet the criteria above will not be eligible for a refund.

Non-Refundable Cases

  • Digital/virtual goods (Steam items) after successful delivery to your Steam account;
  • Purchases linked to banned/restricted Steam accounts or violations of our Terms;
  • Gift cards, promo codes, coupon balances, or third-party credits;
  • Price changes, market fluctuations, or buyer’s remorse.

Delivery and Steam Trade Link

Items are delivered via the Steam Trade URL you provide at checkout. You are responsible for supplying a valid, active link and promptly accepting the trade offer. Incorrect/expired links, unaccepted offers, trade holds, or account restrictions may cause delays or failed delivery. These issues do not constitute our fault and are not refundable.

How to Request a Refund

  1. Submit a request within 14 days of purchase.
  2. Include your order number, payment proof, Steam profile link, and a clear description of the issue.
  3. Contact us at [email protected] or via goldskins.store/contact-us/.

We review each request individually and will notify you by email of approval or decline.

Processing Approved Refunds

  • Refunds are issued to the original payment method, unless otherwise agreed;
  • Processing time is typically 5–10 business days, subject to your payment provider;
  • Administrative holds or anti-fraud checks may extend timelines;
  • If we cannot refund to the original method, we may offer an alternative solution at our discretion.

Partial Refunds

In rare cases (e.g., partial order fulfillment due to a verified system error), we may grant a partial refund proportional to the undelivered portion.

Sale, Discounted, and Promotional Items

Items purchased with discounts, promotions, or coupons are not refundable unless the failure is due to our system error or non-delivery attributable to us.

Exchanges

Because our products are digital and account-bound, we do not offer exchanges. Please verify item details before purchase.

Chargebacks and Disputes

If a payment dispute or chargeback is filed without contacting us first, we may suspend related orders/accounts pending review. We encourage you to reach out to Support so we can resolve issues quickly and avoid unnecessary account actions.

Fraud Prevention

We may refuse, revoke, or limit refund eligibility if we detect abuse or fraudulent activity. Accounts engaged in refund abuse may be restricted or permanently banned.

No Physical Returns

We do not accept physical returns or shipments. Our products are delivered digitally to your Steam account; there is no mailing address for returns.

Contact Us

Questions or refund requests:

Governing Law

This Refund Policy is governed by and interpreted in accordance with the laws of the United Kingdom. Nothing in this Policy limits your statutory rights where applicable.